Terms and Conditions

TERMS AND CONDITIONS
 

Acceptance of consulting services, purchase of products or use of ISP services
constitutes acceptance of all terms and conditions.

Consulting Services:  Standard labor rates are $85.00 in the field and $75.00 at the shop.  There is a one hour minimum for each field service call.  There is a one way drive time charge for all service calls outside of Truckee, California.  Payment is due when services are rendered.  Please note with any repair there is a possibility of failure.  No warranty is provided for repair work.  LTOL is not liable for any loss of data, income, goodwill, or any other damages beyond refund of repair fees. LTOL recommends that Customers back up all data before work begins; LTOL does not assume responsibility for lost data.

Retail Products:  Returns of purchased stocked products are accepted up to 30 days after invoice date.  Special ordered products and opened software may not be returned. Returned product must be in resalable condition in the original packaging and there may be a restocking charge of 10% of the purchase price.  All goods sold are covered by the manufacturers’ warranty, not LTOL.  In no event will LTOL be liable for any direct, indirect, special, or consequential damage to persons or property caused by the faulty operation of merchandise sold. Free technical support or free software training is not provided for purchased products. 

Internet and Web Hosting Services:  Internet services are billed at the beginning of the month.  Cancellation requests must be received in writing and will not be honored retroactively nor will cancelled service be prorated.   LTOL reserves the right to suspend or terminate service for non-payment.  In the case of a service outage, LTOL is not liable for any loss of income, goodwill, or any other damages beyond refund of fees.   Internet and web hosting services are bound by LTOL Acceptable Use Policy.

Credit Policy:  A handling fee of $10 may be charged for each account that is 10 days past due.   Buyer/Customer agrees to pay all costs of collection including reasonable attorney’s fees.  $25 will be charged for each returned check or declined/exception credit card.

LTOL reserves the right to make changes to these Terms and Conditions or Acceptable Use Policy at any time.