(Updated March 25th, 2013)
Use of LTOL services constitutes acceptance of this agreement.
Computer Repair and Consulting Services Payment is due when services are rendered. Please note with any repair there is a possibility of failure. LTOL recommends that customers back-up all data before work begins; LTOL does not assume responsibility for lost data. Customer represents and warrants they have the legal right to use or possess all files/data/programs on their equipment and indemnify us for any claims to the contrary. Equipment left for repair and backed-up data uncollected beyond 14 days after service was completed or equipment left after service has been terminated, may be sold or donated at the discretion of LTOL to recoup repair, service or storage fees. Owners of such equipment may also be charged a fee for disposal.
Retail Products and Replacement Parts Returns of purchased stocked products are accepted up to 10 days after invoice date. Special ordered products and opened software may not be returned. Returned product must be in resalable condition in the original packaging and there may be a restocking charge of 15% of the purchase price. All goods sold are covered by the manufacturers’ warranty, if applicable. In no event will LTOL be liable for any direct, indirect, special, or consequential damage to persons or property caused by the faulty operation of merchandise sold. Free technical support or free software training is not provided for retail products purchased at LTOL.
ISP Services ISP services including Internet, email, web hosting, backup, storage and co-location services are bound by the LTOL Acceptable Use Policy (AUP). LTOL standard billing cycle is monthly although customers may request to be invoiced on a different cycle. Cancellation requests MUST be received in writing via email, fax or postal mail and apply to the billing cycle after they were received. Requests to terminate service will not be honored retroactively nor will cancelled service be prorated. LTOL reserves the right to suspend or terminate service for non-payment. LTOL reserves the right to delete any and all customer data, including backups, email and web site content, after a customer no longer has service with LTOL. In the case of a service outage, LTOL is not liable for any loss of income, goodwill, or any damages or for violations of the LTOL AUP. In addition to services support, ISP customers are granted 15 minutes of free tech support for computer questions.
Warranty LTOL offers no guarantees or warranty of any kind; use of LTOL services are ‘as is’. LTOL is not liable to any customer for any harm that may occur through their use of LTOL services, regardless of whom may be at fault. LTOL is not liable for any loss of data, income, goodwill, or any other damages beyond refund of fees.
Billing LTOL reserves the right to charge a $25.00 fee for any and all returned checks, or declined or exception credit card payments. Accounts may incur a $10.00 fee for any invoice that is 10 days past due, and will continue to be charged $10.00 if the bill remains unpaid into succeeding billing cycles. LTOL will charge the customer for all collection and reasonable attorney fees that accrue while collecting past due invoices.
LTOL reserves the right to make changes to this and any policies at any time.